Frequently Asked Questions
Everything you need to know about shopping with ADASA
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed as store credit or original payment method refunds, minus a small restocking fee.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between specific designer collections.
Are the colors of the dresses accurate to the photos?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting, actual colors may vary slightly from what you see on your screen.
How can I track my shipment?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey in real-time.
Do you offer alterations for evening gowns?
ADASA does not provide in-house alterations. We recommend contacting a professional local tailor to ensure your garment fits perfectly for your special event.